Orders and Returns
Prescription eyeglasses are a custom made to order product, and as such we are not able to cancel or refund orders once we have processed your order to our laboratory.
A minimum deposit of 50% of the patient’s responsibility balance is required at the time of order. The remaining balance must be paid when the glasses are dispensed.
Any eyewear not picked up within 3 months of order will be disassembled and frame office credit will be issued. No credit on lenses.
Non-Rx sunglasses are non-returnable and non-exchangeable.
Doctors Changes and Non-Adapts:
Provider & patient changes can be made for a period of 90 days from the original purchase date with a one-time change with the exception of Davis Vision (see www.davisvision.com for eyeglasses policy & warranty). In the event that the patient does not adapt to a progressive lens, NVI will remake the lenses into standard lined bifocal at no additional charge to the patient. No refunds will be given for the price difference. No refunds on frame price difference; credit only.
Warranties on Frames & Lenses
Northwest Vision Institute, PLLC honors all manufacturer warranties against frame and lens defects, generally one year from original date of purchase.
Adjustments and Repairs
Northwest Vision Institute, PLLC reserves the right to decline adjustments or repairs on eyeglasses not purchased here and/or after eyeglasses are past the warranty period. Adjustments and repairs are not guaranteed and will be done at the owner’s risk.